{"id":436,"date":"2025-09-01T23:04:56","date_gmt":"2025-09-01T23:04:56","guid":{"rendered":"https:\/\/virtualofficeangels.com.au\/stagingsite2\/?page_id=436"},"modified":"2025-09-05T12:08:36","modified_gmt":"2025-09-05T12:08:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/virtualofficeangels.com.au\/stagingsite2\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n

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What Is Virtual Assistant?<\/summary>\n

A Virtual Assistant\/ Remote worker\/ Virtual personal Assistant is an independent entrepreneur providing administrative, website, social media, real estate assistance, marketing and\/or technical services.<\/p>\n<\/details>\n\n\n\n

What Type Of Tasks Can Be Executed By Virtual Office Angels’ VA?<\/summary>\n

Our Virtual Assistants are computer savvy and can perform tasks that require no physical presence. A detailed list of the services may be found at www.virtualofficeangels.com.au\/services<\/a>. Should you need a specialised virtual assistant, get in touch so we can further discuss with you options that may assist you.<\/p>\n<\/details>\n\n\n\n

How Would You Know If Your VA Is Working Or Not?<\/summary>\n

All our virtual assistants are required to ALWAYS be online via Microsoft Teams during their shifts monitored by their Team Leaders. A Start of day report is sent once logged in and an End of Day report at the end of every shift.  Updates are sent as well on an every 2-hour duration during work shifts.<\/p>\n<\/details>\n\n\n\n

How Are The Accomplished Tasks Delivered?<\/summary>\n

Summary of completed tasks is sent through email with attachments (as the case may be) every end of shift.  Clients are likewise updated on tasks as they\u2019re done via Microsoft Teams.<\/p>\n<\/details>\n\n\n\n

Do You Accept Credit Cards?<\/summary>\n

Yes, we accept all major credit cards and PayPal.<\/p>\n<\/details>\n<\/div>\n\n\n\n

What Are The Basic Components Cover By My Investment To Outsource Through Your Company?<\/summary>\n

Labor costs <\/strong>\u2013 Generally, you pay for the time and services rendered by your VA inclusive of the respective tax deduction for every employee, but costs will vary depending on the worker\u2019s skills and experience.<\/p>\n\n\n\n

Team Leader<\/strong> \u2013 we have Team Leaders who are accountable and manage 5-10 VAs under their individual responsibility. They are also tasked to constantly communicate with the clients, ensuring that needs are met and instructed well to the staff.<\/p>\n\n\n\n

Consultancy<\/strong> \u2013 You shall be provided with heaps of advice by our management team to guarantee the full benefits you can get out of your outsourcing team.<\/p>\n\n\n\n

Finance<\/strong> \u2013 We are responsible of payroll and provides you with one simple bill and monthly timesheet of your VA.<\/p>\n\n\n\n

Human Resources & Recruitment <\/strong>\u2013 we source, screen applicants, appoint, induct and manage your virtual worker for you. We make sure that your offshore team is well supervised by our HR department to bring about the best VA for your specific business requirements through our selection process.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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What Are The Hours Of Your Business Operations?<\/summary>\n

We follow Australian business hours from 9am-5pm AEST, Mondays to Fridays.  However, extra hours may be requested depending on the need beyond normal business hours or during weekends subject to additional hourly fees.<\/p>\n<\/details>\n\n\n\n

Does Your Staff Considering Working On Weekends Or Holidays For Urgent Tasks?<\/summary>\n

Extra hours on weekends\/holidays may be accommodated with prior arrangement subject to additional hourly fees.<\/p>\n<\/details>\n\n\n\n

How Is The Communication Skills Of Your Staff?<\/summary>\n

All VAs assigned to each client is highly proficient with the English language including the Team Leaders assigned per V.A.<\/p>\n<\/details>\n\n\n\n

How Do You Keep Your Client’s Privacy?<\/summary>\n

Virtual Office Angels values the confidentiality and privacy of every client that goes on board. As such, all VAs assigned to each client sign a strict Non-Disclosure Agreement. As a matter of protocol, all hard drives are inspected prior to going on board and after each replacement, if necessary.<\/p>\n<\/details>\n\n\n\n

What Are Ways For Us To Get In Touch?<\/summary>\n

All clients may get in touch with their assigned VAs via\u00a0Microsoft Teams\u00a0or email.<\/p>\n<\/details>\n\n\n\n

What Is Your Guarantee For Satisfaction?<\/summary>\n

All assigned VAs are managed by highly professional Team Leaders who monitor tasks given. The Team Leader\u2019s completion and regular communication with clients and VAs assigned to, ensure that tasks are done in accordance with each client\u2019s specifications.<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

We trust these are useful in providing essential information related to hiring a virtual worker and provides you a deeper understanding of what to consider once you get started working with your assigned virtual worker.<\/p>\n\n\n\n

Should there be any other clarifications that you need or questions that you may have, please don\u2019t hesitate to get in touch with us via phone or email us at clientcare@virtualofficeangels.com.au<\/a>.<\/p>\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

We trust these are useful in providing essential information related to hiring a virtual worker and provides you a deeper understanding of what to consider once you get started working with your assigned virtual worker. Should there be any other clarifications that you need or questions that you may have, please don\u2019t hesitate to get…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-436","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions - Virtual Office Angels<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/virtualofficeangels.com.au\/stagingsite2\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Virtual Office Angels\" \/>\n<meta property=\"og:description\" content=\"We trust these are useful in providing essential information related to hiring a virtual worker and provides you a deeper understanding of what to consider once you get started working with your assigned virtual worker. 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